Last updated: 21 August 2026
1. About these terms
These Terms and Conditions apply when you use our website or purchase goods from Critical Hit Collectables LTD.
Please read these terms before placing an order. By submitting an order, you agree to be bound by these terms, together with our Privacy Policy and Returns and Refunds Policy.
Nothing in these terms affects your statutory rights under UK consumer law.
2. Who we are
This website is operated by:
Critical Hit Collectables LTD
Company number: 16296003
VAT: 488079045
Registered office: Adams & Company Accountants Limited, 3C Holborough Road, Snodland, Kent, United Kingdom, ME6 5NL
Email: [email protected]
Website: https://criticalhitcollectables.co.uk/
Our registered office is provided for legal and business correspondence. Please do not send returns to this address unless we specifically instruct you to do so. Contact us for the correct return address and instructions.
3. Eligibility to order
By placing an order, you confirm that:
- You are legally capable of entering into a binding contract
- You are at least 18 years old or have the permission and supervision of a parent or legal guardian
- The information supplied with your order is complete and accurate
- You are authorised to use the selected payment method
These terms are primarily intended for consumers purchasing for personal use. Please contact us before placing orders intended for commercial resale or wholesale purposes, as separate terms may apply.
4. Products and descriptions
We take reasonable care to ensure product descriptions, photographs, prices and availability are accurate. However, colours and appearance may vary depending on your device, screen settings, lighting and normal manufacturing differences.
Please check the product listing carefully for information about:
- The trading card game, set and product type
- The language of the product
- Whether an item is sealed, unsealed, graded or sold as an individual card
- The stated condition of individual cards and collectables
- Whether a photograph shows the actual item or is a representative product image
- Any disclosed damage, defects or missing packaging
If a listing states that a photograph is representative, the product supplied will be the same advertised product but its packaging, print details or minor manufacturing characteristics may vary.
Where the actual individual card or collectable is photographed, we will take reasonable care to supply the item shown.
5. Trading card products
Booster packs, booster boxes, collection boxes and similar products contain randomised contents unless a listing expressly states otherwise. Purchasing a sealed product does not guarantee that it will contain any particular card, rarity, character, artwork or monetary value.
Not receiving a desired card or receiving cards with a lower market value than the purchase price does not, by itself, make a product faulty or not as described.
Factory-sealed trading card products can occasionally have minor variations in wrapping, seals, print alignment, packaging or presentation. Whether a manufacturing issue constitutes a fault will be assessed reasonably and in accordance with your statutory rights.
6. Individual and graded cards
The condition of individual cards is assessed reasonably using the description, photographs and condition information supplied in the product listing. Card condition can involve a degree of judgement, particularly where very minor surface, edge, corner or centring imperfections are concerned.
Grades assigned to encapsulated cards are opinions issued by the named independent grading company. Unless expressly stated otherwise, we do not guarantee that another grading company—or the same company following resubmission—will award an identical grade.
These provisions do not affect your rights where an item is counterfeit, incorrectly supplied, materially different from its description or otherwise fails to meet the standards required by law.
7. Collectables are not investments
Trading card and collectable values can rise or fall and may be affected by demand, availability, condition, grading standards and market trends.
Product prices, historic prices and market information displayed on our website are not financial or investment advice. We do not guarantee the future value, rarity, resale price, liquidity or investment performance of any product.
8. Placing an order
Products displayed on our website are an invitation for you to place an order. Submitting an order does not automatically mean that we have accepted it.
After you place an order, we will normally send an acknowledgement email. This confirms that we have received your order but does not necessarily confirm acceptance.
A contract between you and Critical Hit Collectables LTD is formed when we send confirmation that your order has been accepted or dispatched, whichever occurs first.
Please check your order confirmation and contact us promptly if any information is incorrect.
9. When we may be unable to accept an order
We may be unable to accept or fulfil an order where:
- A product is unavailable or we receive less stock than expected
- Payment cannot be authorised or is later reversed
- We identify an obvious pricing or product-description error
- We cannot deliver to the address or destination provided
- The order exceeds a stated purchase limit
- We reasonably suspect fraud, misuse or unauthorised payment activity
- Multiple orders appear to have been placed to evade a product limit
- Accepting the order would breach a legal or regulatory requirement
If we cannot accept or fulfil an order, we will notify you and refund any amount paid for the affected goods.
10. Product limits and fair purchasing
We may apply reasonable quantity limits to products with limited availability. Where a limit is displayed, it applies per person, household, account, payment method or delivery address unless stated otherwise.
We may reduce or cancel orders that exceed a clearly stated limit or where we reasonably believe multiple accounts or orders have been used to avoid that limit. Any payment for cancelled items will be refunded.
11. Prices and payment
Prices are displayed in pounds sterling and include VAT where applicable. Delivery charges and any other applicable costs will be shown before you submit your order.
You must pay using one of the payment methods offered at checkout. Payment may be taken or authorised when your order is placed.
Although we take reasonable care to ensure prices are accurate, errors may occasionally occur. If an obvious pricing error is identified before dispatch, we will contact you and give you the option to purchase at the correct price or cancel the affected item for a full refund.
We are not required to supply a product at an obviously incorrect price where the error could reasonably have been recognised as a mistake.
12. Discount codes and promotions
Discount codes and promotions are subject to their advertised terms, availability and expiry date.
Unless stated otherwise:
- Only one discount code may be used per order
- Codes cannot be exchanged for cash
- Codes cannot be applied retrospectively
- Codes may exclude selected products or pre-orders
- Codes must not be reproduced, sold or used fraudulently
If an item purchased as part of a promotion is returned, any refund will reflect the amount actually paid and the remaining order may be recalculated where this was clearly stated as part of the promotion.
Sale and promotional items retain the same statutory rights as full-price items.
13. Pre-orders
A pre-order is an order for a product that has not yet been released or is awaiting stock from a manufacturer or distributor.
Release dates and expected delivery dates are estimates supplied by manufacturers or distributors and may change. We will take reasonable steps to keep customers informed of significant delays.
Pre-order availability may be affected by supplier allocations. If we receive less stock than expected, we may need to reduce or cancel affected orders. If this happens, we will refund the amount paid for any item we cannot supply.
If an order contains both in-stock and pre-order products, the order may be held until all items are available unless separate delivery has been arranged or offered. The delivery information shown at checkout or in the product listing will apply.
You may request cancellation of a pre-order before dispatch by contacting us. Once dispatched, the normal cancellation and returns provisions apply.
14. Delivery
Available delivery destinations, services, estimated times and charges are displayed during checkout.
Delivery estimates are not guaranteed unless we have expressly agreed to deliver by a specific date. We are responsible for delivering within any period agreed with you and otherwise without undue delay and normally within 30 days, except where a different timescale has been agreed, such as for a pre-order.
You are responsible for providing a complete and accurate delivery address. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing or dispatch has begun.
If an order is returned because an incorrect or incomplete address was supplied, or because delivery was not accepted or collected, we may ask you to pay reasonable redelivery costs. Alternatively, we may cancel and refund the order, less any costs we are legally entitled to deduct.
Responsibility for the goods passes to you when they are delivered to you or to a person identified by you to receive them. Ownership passes once we have received payment in full.
15. Delayed, missing or damaged deliveries
If your order is delayed, missing or arrives damaged, contact [email protected] as soon as reasonably possible.
Please keep all products and packaging and provide your order number, photographs and other information reasonably required to investigate the issue.
We may need to investigate with the delivery provider before issuing a replacement or refund. This does not limit any rights you have where goods are not delivered within the agreed period or arrive damaged.
16. Your right to cancel
If you purchase online as a consumer, you normally have the right to cancel your order without giving a reason.
You must tell us that you wish to cancel within 14 days beginning the day after you receive the goods. If an order is delivered in separate instalments, the period normally begins the day after you receive the final item or instalment.
After notifying us, you normally have a further 14 days to return the goods.
You may notify us by emailing [email protected] or by using the model cancellation form at the end of these terms.
Further information about returns, deductions, return postage and refunds is provided in our Returns and Refunds Policy.
17. Handling sealed products
You may inspect goods in the same way that you reasonably would in a physical shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and condition of the goods.
Breaking a factory seal, opening a booster pack or opening sealed trading card products beyond what would normally be permitted in a shop can substantially reduce their value. Where legally permitted, we may make an appropriate deduction from the refund to reflect that reduction in value, potentially up to the full value of the affected product.
This does not affect your statutory rights if a product is faulty, damaged, counterfeit, incorrectly supplied or not as described.
18. Faulty or incorrectly supplied goods
We are legally required to supply goods that are:
- As described
- Of satisfactory quality
- Fit for any purpose made known to us
If goods are faulty, damaged, counterfeit, incorrectly supplied or not as described, contact us at [email protected].
Consumers normally have a short-term right to reject faulty goods within 30 days. Additional rights may continue after this period, including rights to repair, replacement, a price reduction or refund depending on the circumstances.
Nothing in these terms excludes or restricts these statutory rights.
19. Our responsibility to you
We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We do not exclude or limit our liability where it would be unlawful to do so, including liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of your statutory rights concerning the goods
- Any other liability that cannot legally be excluded or limited
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by inaccurate information supplied by you.
Our products are supplied to consumers for private use. If you use a product for an unauthorised business, commercial or resale purpose, we are not responsible for business losses such as loss of profit, revenue, opportunity, anticipated savings or business interruption, except where liability cannot legally be excluded.
20. Events outside our reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control, such as severe weather, transport disruption, industrial action, supplier failure, postal disruption, natural disasters, internet outages or government restrictions.
If such an event affects your order, we will take reasonable steps to reduce the impact and will contact you where appropriate. Your legal rights concerning serious delays or non-delivery remain unaffected.
21. Acceptable use of our website
You must not:
- Use our website for unlawful or fraudulent purposes
- Attempt to gain unauthorised access to the website, customer accounts or connected systems
- Introduce malware or other harmful code
- Interfere with the website’s operation or security
- Use automated systems to scrape, overload or disrupt the website without permission
- Use false identities, stolen payment details or misleading information
- Copy or commercially exploit website content without permission
We may suspend access or customer accounts where reasonably necessary to protect customers, investigate misuse, prevent fraud or comply with legal obligations.
22. Intellectual property
The content created for this website, including its design, text, graphics, photographs and branding, is owned by or licensed to Critical Hit Collectables LTD and is protected by intellectual-property law.
Third-party product names, characters, logos and trademarks remain the property of their respective owners. Their appearance on our website does not imply sponsorship or endorsement unless expressly stated.
23. Privacy
We process personal information in accordance with our Privacy Policy. Please review that policy for information about the data we collect, why we use it and your rights.
24. Complaints
If you have a complaint about an order or our service, contact [email protected] with your name, order number and details of the issue.
We will investigate and make reasonable efforts to resolve your complaint directly.
25. Changes to these terms
We may update these terms to reflect changes to our business, website, services or legal obligations.
The terms applying to an order will normally be those available when the order was placed. Changes will not retrospectively alter an existing order unless required by law or expressly agreed with you.
26. General provisions
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
If we do not immediately enforce a provision, this does not mean that we have waived our right to enforce it later.
We may transfer our rights and obligations under these terms to another organisation as part of a genuine business transfer or reorganisation, provided this does not reduce your rights. You may only transfer your rights or obligations with our written agreement, except where the law permits otherwise.
These terms are between you and Critical Hit Collectables LTD. No other person has a right to enforce them, except where the law provides otherwise.
27. Governing law
These terms and contracts between us are governed by the laws of England and Wales.
If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom in which you live.
If you live outside the United Kingdom, you may also benefit from mandatory consumer protections available under the laws of your country of residence where those protections legally apply.
28. Contact us
For questions about these terms or an order, contact:
Critical Hit Collectables LTD
Email: [email protected]
Model cancellation form
You may copy and email the following form if you wish to cancel an eligible order. Using this form is optional.
To: Critical Hit Collectables LTD
Email: [email protected]I hereby give notice that I cancel my contract for the sale of the following goods:
Goods ordered:
Order number:
Ordered on:
Received on:
Customer’s name:
Customer’s address:
Date: