Returns & Refund Policy

Returns

We accept returns only on sealed products and only if the item remains factory sealed, unused, and in the exact condition it was sent.

  • Returns must be requested within 14 days of delivery

  • Items must be returned within 14 days of approval

  • Return postage is paid by the customer

  • All returns must be sent using a tracked service

  • We strongly recommend retaining proof of postage

Opened products cannot be returned under any circumstances due to the nature of trading card products.

Condition of Returned Items

All returned items must:

  • Be factory sealed

  • Show no signs of opening, tampering, or resealing

  • Be in the same condition it left us, including packaging

Upon receipt, all returns are:

  • Inspected under video recording to ensure transparency and fairness

Refund Approval & Rejection

  • If the returned item passes inspection, a refund will be issued to the original payment method

  • Refunds are processed within 5–10 working days of approval

Rejected Returns

Returns may be rejected if:

  • The product has been opened

  • Packaging shows signs of tampering or damage

  • The item is not in its original condition

If a return is rejected:

  • The item will not be returned to you unless additional return postage is paid by the customer

  • If return postage is not paid, the item may be disposed of after a reasonable period

Non-Returnable Items

The following items cannot be returned:

  • Opened trading card products

  • Products with broken seals

  • Products damaged after delivery

  • Any item returned without prior approval

This is in line with consumer protection exemptions for sealed goods that are not suitable for return once unsealed.

Faulty or Incorrect Items

If you receive an item that is:

  • Faulty

  • Damaged in transit

  • Incorrect

Please contact us within 48 hours of delivery with clear photos and your order number so we can resolve the issue promptly.

Contact Us

To request a return or for any questions regarding this policy, please contact us using the details provided on our website.