Privacy Policy

Last updated: 07/01/2026

This Privacy Policy explains how Critical Hit Collectables LTD collects, uses, and protects your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Critical Hit Collectables LTD
Email: support@criticalhitcollectables.co.uk

We are the data controller responsible for your personal information.

2. What Data We Collect

We may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • IP address and browser data

  • Payment confirmation (we do not store card details)

3. How We Use Your Data

Your data is used to:

  • Process and fulfil orders

  • Communicate about your purchase

  • Handle returns or disputes

  • Comply with legal obligations

  • Improve our website and services

4. Payment Processing

Payments are processed securely via third-party providers (e.g. Stripe, PayPal).
We never store your card or payment details.

These providers act as independent data controllers and have their own privacy policies.

5. Cookies

Our website uses cookies to:

  • Enable essential site functionality

  • Improve performance and usability

  • Analyse traffic (where applicable)

You can manage cookies via your browser settings.

6. Data Sharing

We only share your data with:

  • Payment processors

  • Shipping providers

  • Legal or regulatory authorities when required

We never sell your personal data.

7. Data Retention

We retain personal data only for as long as necessary:

  • To fulfil orders

  • To meet accounting and legal requirements

Order records are typically retained for 6 years in line with UK tax law.

8. Your Rights (UK GDPR)

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (where legally permitted)

  • Restrict or object to processing

  • Data portability

  • Lodge a complaint with the ICO

To exercise your rights, contact us at support@criticalhitcollectables.co.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

10. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page.