Terms & Conditions

Last updated: 07/01/2026

These Terms & Conditions govern your use of this website and any purchases made from Critical Hit Collectables LTD (“we”, “us”, “our”).

By accessing our website or placing an order, you agree to be bound by these Terms.

1. Company Information

Critical Hit Collectables LTD
United Kingdom
Email: support@criticalhitcollectables.co.uk
Company Number: 16296003

2. Eligibility to Purchase

You must:

  • Be at least 18 years old, or

  • Have permission from a parent or legal guardian

By placing an order, you confirm you are legally capable of entering into a contract.

3. Products & Descriptions

  • We sell trading cards and sealed trading card products

  • Product descriptions and images are for illustrative purposes

  • Minor variations in packaging may occur

All sealed products are sold as collectable items, not as guaranteed sources of specific cards or pull rates.

4. Orders & Payment

  • All orders are subject to availability and acceptance

  • Prices are listed in GBP (£) and include VAT where applicable

  • Payment must be completed in full before dispatch

  • We reserve the right to cancel any order due to pricing errors, stock issues, or suspected fraud

5. Shipping & Delivery

  • Dispatch times are estimates and not guaranteed

  • Risk passes to the customer once the item is delivered

  • We are not responsible for delays caused by couriers or events beyond our control

6. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Key points:

  • Only factory sealed products may be returned

  • Opened trading card products are non-returnable

  • Returns must be approved in advance

Please review the full Returns & Refunds Policy before purchasing.

7. Inspection & Fraud Prevention

  • Returned items are video inspected upon receipt

  • Any evidence of tampering, resealing, or substitution will result in rejection

  • We reserve the right to refuse service in cases of abuse or fraud

8. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Our total liability is limited to the value of the order placed

Nothing in these Terms limits your statutory consumer rights.

9. Intellectual Property

All website content, including:

  • Text

  • Images

  • Branding

  • Logos

is the property of Critical Hit Collectables LTD and may not be used without permission.

10. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

11. Changes to These Terms

We may update these Terms at any time.
Changes take effect immediately upon being published on this page.